Park Ridge’s Success Story on Going beyond Crisis Intervention Team Training: Building Whole-Community Responses to Mental Health

community oriented policing servicesThis publication from the Community Oriented Policing Services (COPS Office) aims to highlight best practices for law enforcement agencies when managing contact with individuals experiencing a mental health crisis by examining how to do so safely, effectively, and with compassion. To identify these best practices, the COPS Office provided funding to the Park Ridge Police Department in Illinois to pilot a whole-community approach to mental health that extends efforts beyond crisis intervention team training. Together with a team comprising community stakeholders and members of the regional healthcare system, the department worked to expand community engagement and streamline responses to mental health crises by identifying effective new strategies. This case study tells Park Ridge’s story, highlights lessons learned, shares promising practices, and identifies opportunities for further exploration and collaboration.