Reducing Emergency Care by Connecting Frequent Users to Community-Based Services

reducing-emergency-careFor a variety of reasons, ranging from personal convenience to lack of access to primary care, many patients seek emergency medical care for chronic health conditions (including mental health and substance use disorders) that can be better managed and treated in other settings. This issue of Agency for Healthcare Research and Quality Health Care Innovations Exchange features three programs that reduced emergency department use by providing community services for frequent 911 callers. In one featured program – Michigan Pathways to Better Health – community health workers partnered with emergency medical providers to identify and connect at-risk individuals to community-based medical and social services.