Responding to People Who Have Been Victimized by Individuals with Mental Illnesses

New Hampshire Department of Corrections Commissioner Helen Hanks presents at the Medicaid and Corrections Policy Academy in-person meeting.

The sharp rise in school shootings over the past 25 years has led school officials across the U.S. to take a closer look at ways to keep students safe. For Chaffey College in Rancho Cucamonga, California, a tragic incident at a nearby university hit close to home and spurred campus leaders to revisit their own school’s threat assessments and crisis responses.   

Ideally, leaders would have actionable data readily available to them when they need it most. However, many agencies encounter significant challenges related to procuring accurate, consistent, and timely data, often grappling with outdated systems and inadequate tools.

A three-digit crisis line, 988, launched two years ago to supplement—not necessarily replace—911. Calling 988 simplifies access to services when people are seeking help for themselves or loved ones with suicidal thoughts, behavioral health concerns, or substance use-related crises.

It would hardly be controversial to expect an ambulance to arrive if someone called 911 for a physical health emergency. And yet, for years, the default responders for a behavioral health emergency have been law enforcement officers, not behavioral health professionals.