Responding to Familiar Faces in Crisis Part 2: Engagement Challenges and Strategies

Past Event
November 18, 2021, 2:00 pm – 3:30 pm, Eastern

Hosted by The Council of State Governments (CSG) Justice Center and the MacArthur Foundation Safety and Justice Challenge

Across the country, people in many jurisdictions who frequently encounter criminal justice, behavioral health, and social service systems are experiencing behavioral health crises and require different levels and intensities of services. This three-part series features three Stepping Up Innovator Counties that are also MacArthur Foundation Safety and Justice Challenge sites. Representatives from these sites provide information on how to effectively serve and increase engagement with people who frequently cycle in and out of jails, emergency departments, homeless shelters, and other community-based settings. This session provides an overview of engagement challenges in service and treatment and strategies for how to work through them at both at the individual and systems levels.


  • Pamela Acosta, Special Projects Coordinator/Resource Reentry Center, Bernalillo County Department of Behavioral Health Services
  • Joey Diaz, Criminal Justice Systems Data Analyst, Bernalillo County Manager’s Office, New Mexico
  • Mark Stovell, Project Manager, Behavioral Health, CSG Justice Center
  • Risë Haneberg, Deputy Division Director, Behavioral Health, CSG Justice Center
  • Nicholas Heaghney, Court Policy Analyst, Superior Court of Fulton County, Georgia
  • Annie Uetz, Program Planner for Coordination, Criminal Justice & Crisis Services, Polk County Health Services, Iowa


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